Exchange & Refund Policy

In case you are not satisfied with our product and looking for an exchange. We are happy to offer an exchange!

According to the HobbyHut exchange policy:

We don’t have any reverse pick-up systems and sorry for the inconvenience that this may cause. Please email us [email protected] for the exchange and once it’s approved by the team, please send us the product in its original packaging and ensure that the packaging is intact as we cannot accept a return if the box is broken, or if the seal is opened or if the product is used, etc.

Please seal the package very well to ensure it reaches us safely. Please note that the product must be returned to us intact; once we receive the product, we will do a thorough quality check. If the product fails, the quality check (any breakages, stains, marks, used, etc.) will not accept a return. 

So kindly double-check for all the issues initially.

So before sending any parcel firstly email us at [email protected] for a double-check.

• IF THE ITEM SENT FOR REPLACEMENT IS NOT AVAILABLE, WE WILL TRY TO GIVE YOU THE BEST POSSIBLE ALTERNATIVES, BUT THE CUSTOMER’S END CHOICE WILL BE FINAL.
• In case you wish to cancel the order for no specified reasons and have already paid, then the minimum Bank Charges will be deducted while issuing the refund, which may vary from 5% to 10%.
• These charges are there to make many adjustments in the accounts and for the bank charges, which we still pay to get the amount in the bank.
• If we confirm the order and we cannot ship the product under normal circumstances, we will issue the refund to the customer, which might take 5-7 working days to get transferred.